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Degraded
Motive Syncs: Incident
Dec 21 at 12:30pm UTC
Affected services
Motive Search
Resolved
Dec 21 at 03:30pm UTC
Incident mitigated.
All systems are operating normally.
Affected services
Motive Search
Updated
Dec 21 at 01:30pm UTC
After a deep analysis, we detected the root cause on the sync process: the issue caused a reduced number of catalogues to be partially indexed, leading to the non-appearance of some products in the search.
We will proceed with the deployment of the fix.
Affected services
Motive Search
Created
Dec 21 at 12:30pm UTC
Incident reported that prevented the search from returning all the catalogue's products.
Incident under investigation to identify the root cause.
Affected services
Motive Search