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Motive Syncs: Incident

Dec 21 at 12:30pm UTC
Affected services
Motive Search

Dec 21 at 03:30pm UTC

Incident mitigated.
All systems are operating normally.

Dec 21 at 01:30pm UTC

After a deep analysis, we detected the root cause on the sync process: the issue caused a reduced number of catalogues to be partially indexed, leading to the non-appearance of some products in the search.

We will proceed with the deployment of the fix.

Dec 21 at 12:30pm UTC

Incident reported that prevented the search from returning all the catalogue's products.

Incident under investigation to identify the root cause.